Customer Support Center








Subscribers’ support services of «AZ-EVRO TEL» are one of the most important elements in clients servicing. In order to get response to your questions or solution we work 24-hour, 7 days a week.
For the purpose of improvement of users servicing quality all telephone calls are recorded and could be used for controversial issues. Each request has an internal number and operator. Using automated service of requests processing enables to localize problem and find solution in short terms.

The main categories of requests processed by Customer support center:

— Acceptance of requests on new subscribers connection;
— Acceptance of requests about any troubles or failures;
— Introduction of modifications in your connection parameters;
— Prompt consultations via telephone on installation of operation systems and software for work in network;
— Engineer request for software set-up, new devices installation, removal of viruses in computer;
Connection via ADSL technology;
Connection via WiMAX technology;
Use of Triple Play services;
IP- TV;
IP- Telephony;
Dial-Up connection.

The cost of shown tariff plans includes the provision of following services:

— Consulting the subscribers on technical issues of provided services via email or phone;
— Assistance and recommendation in selection of tariff plan under user requirement;
— Provision of access to hosting resources under tariff plan.

To get more information about provided services.

Contacts of support services:

Customer Support Center phone : +(994 12) 497-56-99 or call short number 197 — 24-hour.
Requests from subscribers should be accompanied by authorized information. Requests acceptance is possible 24 -hour — Send request to customer support center for clients.

If you have technical questions please refer to the following sections:

Answers to frequently asked questions;
Errors arising during connection;
Instructions on modems setup.

Chargeable professional services

High-class specialists are employed by our company’s staff. We provide to our subscribers 24-hour Customer Support Center and consultations on issues regarding the use of our services. Very often subscribers need assistance beyond the scope of standard consultations.
For example reinstall or reconfigure software or install anti virus protection.
These professional services are not included in standard services of «AZ-EVRO TEL» and ordered separately. For more information please see Additional Services or Tariffs.

Chargeable professional services include :

— Permanent technical maintenance;
— Technical problems solving in user’s territory;
— Domains registration;
— DNS-servers support;
— Installation and setting of modems obtained by user independently;
— Installation and setting of standard software (OS and MS Office);
— Installation and configuration of nonstandard software;
— Installation of antivirus programs;
— Detection and removal of viruses in user’s computer.

Requests from clients are realized :

— On our website;
— Via phone : +(994 12) 497-56-99, or call short number 197 — 24-hour, 7 days a week (call is free).